It is also what they carry back to their location to use as a guide in day-to-day operations. We then take the franchisee into employment practices and understanding how to build your team within the franchise brand. The franchise contract is also reviewed with a particular focus. The manual should flow in a way that takes the reader through the logical steps of establishing their business. Professional Editing and Review The third and final step is having a franchise expert review each chapter as it is drafted and comment on the professionalism and sufficiency of the chapters from a franchise industry best practices — franchise operator perspective. One of the advantages of having a template to work with is that it gives the franchisor a broad sense of the issues that the operations manual has to address.
You could combine this part of the operations manual with the job description section if you want to have a more compact document, but having a separate list of contacts can make it easier to skim through and immediately get the correct information. With over 30 years' experience in this field, we would therefore like to take this opportunity to invite you to one of our offices so that you can see first-hand the quality of Operations and Training Manuals that have been produced over the years. Thus, some guidance is necessary. For this reason, we offer three manual packages. The Operations Manual is designed to protect the franchisor by including every detail of their business. Everyone is accountable A major part of reducing human error is to making everyone accountable for their actions. You bring to the table an impressive wealth of information about how a great hotel runs.
If your franchise offers technology or outsourced services as part of the franchise relationship, this section will describe how franchisees should work with these tools and understand how to extract value from them. The operations manual will be a critical tool for you to utilize in organizing and evaluating the operational components of your franchise system and will be critical to properly train and educate your franchisees. You are required to complete the questionnaire and return it to us with all of the existing documentation of your operating procedures. Giving a mediocre operations manual to a franchise owner who has invested tens to hundreds of thousands or in some cases millions of dollars in your business model, as well as ten to twenty years of their life, is definitely not the best way to start or ensure a smooth franchise relationship. Compliance There needs to be a way to follow up on systems to ensure that a system is being utilized consistently.
The most important thing that makes all the difference is an excellent operations manual. Revision When we have received the edited rough draft from you, we will implement all of the changes and compile all of the sections, creating the master rough draft of the complete manual. This package, for the busy franchisor who has neither the time nor available resources to devote to a manual project, provides you with a complete custom manual that is ready to use. Whether a franchise assigns a writer or hires an outsider, the people, time and materials required are pretty much the same in both cases. The first task is to determine what message the franchise company wants the writer to convey and provide the resources that can convey it.
This is where the franchise operations manual template comes in. If you follow the three steps outlined below, you can produce a professional, customized operations manual, in-house, using your own team of experts in under 200 hours 4 to 5 weeks. Currently the Mighty Mac operations manuals are many volumes and thousands of pages. A writer cannot clearly and concisely write a policy or procedure if the policy or procedure the writer is supposed to convey is not clear. Some franchise lawyers or franchise attorneys offer additional specialized services for businesses wanting to branch out, they can include services for: business franchising, taxes, and employee guidelines, etc. An advantage of having an outsider write the manual is that the writer is an outsider. You need to choose the right sample that can go well with the needs of the situation and your business as well.
The purpose of the operations manual is to provide franchisees with step-by-step information and guidance as to all aspects of developing, establishing, and running the franchised business. In other words, give an overview of what the position is in more detail, but keep it in context of the hierarchy. But writing a franchise operations manual is not rocket science. For information about how the iFranchise Group can help you in the vital area of quality control, call us at 708-957-2300 or email us at. Don't underestimate the significance of communicating your story as part of the franchising process will be to empower your franchisees to duplicate your brand. Making the decision to franchise your business should not be taken lightly. Unless you only print one copy at a time it will be difficult to recall every existing copy and replace them, leaving plenty of room for human error to sneak back in with an outdated manual.
We will review all of your submissions and implement them into a rough draft manual for your review. What should it look for? Hell, human error has already caused the worst nuclear accident to date. How long was the original McDonalds franchise operations manual? As the manual transitions into operating protocol, we start with the basics. Someone could remove her from her full-time job and give her the writing assignment, but most people consider this a threat worse than death. Documented processes Your documented processes will be the largest section of your operations manual, especially as your company grows. Exactly what does one do to transfer the information from one source to another? Small businesses desiring to franchise their brand must incorporate certain documentation into their franchise package. The precise topics covered in a franchise operations manual are often dependent on the type of business being franchised.
Depending on the size of the business the Operations Manual can contain 100 to over 300 pages and may take 400 to 1,000 hours to produce. For restaurant industry franchises, please see our. We suggest at least four digits. In this package, there is some writing required by the client. Phase Three: Production and Edit Rough Draft The Production team will produce a rough draft of your manual and present it to you for your review. The manual needs to have layout and structure that is clear, concise and understandable for the reader. A hotel franchise owner knows he or she is buying into a very successful name in the hotel industry and the one thing they want to know is how to turn this opportunity into their golden ticket to success in running a hotel.